OtterBox’s OtterSpot stackable wi-fi charging battery packs had been launched in August 2019, and now the corporate shared that early items might swell “below multi-stack and better temperature situations.” That’s a big drawback as a result of stacking these batteries to recharge them is core to OtterBox’s pitch for the product. The corporate at present provides a bundle containing a 36W charging base with one battery, however the base can concurrently cost as much as two stackable batteries, plus a Qi-compatible system on prime.
OtterBox spokesperson Julie Campagnoli shared with The Verge that this concern impacts items that had been manufactured through the first two months of manufacturing, between July via August 2019. No accidents have been reported as of but.
No matter when you might have bought the OtterSpot, it’s a good suggestion to examine the serial quantity on the underside of every battery. OtterBox says that affected battery serial numbers start with 229, 250, and 259.
OtterBox has kicked off a voluntary substitute program for the OtterSpot, and it’ll substitute batteries without charge for those who name its customer support line at 1-855-688-7269. This data is positioned on the backside of OtterBox’s help web page, which I’ve taken a screenshot of beneath. The corporate claims that it has despatched a message to clients who bought an early unit, however I wouldn’t wait on a message in case your serial quantity is a type of affected by this defect.
The corporate informed The Verge that it had a restricted distribution of OtterSpot at launch and that retailers that at present provide the product (Apple, Adorama, to call a pair) wouldn’t have had any of those early, probably faulty merchandise to promote.
Supply: The Verge
