Metro
Fury as AA says it would NOT help a lone woman before a man at roadside
The AA has been slammed by members after the automobile breakdown agency confirmed it doesn’t prioritise name outs based mostly on gender.
A member who had damaged down ‘at night time at the hours of darkness’ claimed on Twitter she had been informed by an AA name handler that the agency treats lone ladies and men precisely the identical as a result of ‘that’s equality’.
Dr Helen Mott mentioned she would then have to attend ‘alone at the hours of darkness for 90 minutes or extra’ and added that the agency’s insurance policies ‘want a revamp’.
Responding to her tweet, an AA spokesman confirmed they don’t prioritise based mostly on gender and as a substitute ‘take into account the placement’, that means they’d give choice to an individual damaged down on a motorway over somebody in a grocery store automobile park.
Livid members then slammed the agency, with one saying she was ‘cancelling her membership’ and others claiming to have had the same expertise to Dr Mott.
AA president Sir Edmund King additionally intervened, to say the agency provides precedence to ‘anybody in danger’.
An AA spokesman informed MailOnline at the moment that the ‘wording’ of their response to Dr Mott ‘wasn’t nice’ they usually had apologised.
They added that in breakdowns involving lone girls they obtain the ‘highest degree of care and precedence’ if the shopper raises issues.
The AA has been slammed by members after the automobile breakdown agency confirmed it doesn’t prioritise callouts based mostly on gender. A member who had damaged down ‘at night time at the hours of darkness’ claimed on Twitter she had been informed by an AA name handler that the agency treats lone ladies and men precisely the identical as a result of ‘that’s equality’
Dr Mott had mentioned to the AA in her tweet final night time: ‘hello @TheAA_UK I’m a lone girl whose automobile has damaged down at night time at the hours of darkness.
‘Your name handler has informed me you deal with lone girls and lone males as precisely the identical precedence in such circumstances as a result of ‘that’s equality’.
In one other tweet, she added: ‘I’ll now wait alone at the hours of darkness for 90 minutes or extra, one thing which as a lone girl nowhere close to dwelling is much extra anxiety-provoking than it will be for a person, in case you comply with the information. I feel your insurance policies want a revamp.’
In response, the AA mentioned: ‘Hello Helen, you’ve been suggested appropriately. We don’t prioritise based mostly on gender, we do take into account the placement so for example we’d prioritise somebody on a motorway over somebody in a grocery store carpark.’
An AA spokesman informed MailOnline at the moment that the ‘wording’ of their response to Dr Mott ‘wasn’t nice’ they usually had apologised
The favored nameless barrister who makes use of the @CrimeGirl Twitter deal with then claimed she can be cancelling her membership.
She mentioned: ‘The police prioritise lone females and so do the highways company, as a result of they recognise their intercourse locations girls AT RISK FROM MEN.’
One other demanded: ‘Why not? Girls are extra weak than males.’
Different customers claimed to have had the same expertise. One mentioned: ‘I’ve to say the identical factor occurred to me with the AA.’
One other added: ‘AA that’s appalling. In case your response to breakdown is predicated on danger, you’re clearly lacking an necessary issue right here.
The favored nameless barrister who makes use of the @CrimeGirl Twitter deal with then claimed she can be cancelling her membership
‘I hope your prospects see this; your follow and your response right here – they usually take their cash elsewhere.’
An AA spokeswoman mentioned: ‘We settle for that the wording of our preliminary response wasn’t nice and have apologised.
‘In reality, we prioritise anybody in danger however as a rule will probably be lone girls. In breakdowns involving lone girls the place there’s any concern raised by the shopper they obtain the best degree of care and precedence.’
Regardless of the anger, rival breakdown corporations the RAC and Greenflag each say additionally they prioritise prospects who’re in ‘weak conditions’.
Greenflag say on their web site: ‘We prioritise these in weak conditions so a girl with youngsters sitting on a motorways arduous shoulder would obtain precedence of service over a buyer sitting at their dwelling deal with, for instance.’
Supply: Mail On-line
